Head of customer support
TorontoWhitecollars
...SLAs, escalation paths, and knowledge management systems. Select, implement, and manage fit-for-purpose support tools and technologies (e.g., ticketing systems, AI-driven automation, customer dashboards) to build an efficient, lean function. Establish and monitor key performance metrics (SLAs, response times, resolution times, [...]
Category Customer Services & Call Centre
5 days ago in Manatal